Reference

data sdy 2025 Legal access for Indonesia

data sdy 2025 Legal explains how we handle account access, identity checks, wallet records and your requests about personal data.

Account termsPrivacy controlsLocal access
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data sdy 2025 data sdy 2025 Legal access for Indonesia
CONTACT ROUTES

Legal help for account and wallet questions

A clear contact route helps you resolve a Legal question before it affects account access.

Account support Use the account support route when you want to ask about Legal wording, phone…
Cashier status path For a payment record that needs checking, choose the cashier status path and identify…
Privacy request Ask through the privacy request path when you want a copy, correction or removal…
DATA PRACTICE

How our Legal policy handles your data

Our Legal process separates account security from ordinary lobby activity. We use the details needed to create your account, confirm phone access, match wallet records and respond to…

Account details

We use your name, contact details and phone verification result to connect the account to the person opening it.

Payment matching

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference can be used to match a transaction to your…

Cookie controls

Cookies may preserve a login session, language choice or security signal on your browser.

Security checks

We may pause an account request when the phone, wallet record or sign-in pattern does not match the account details.

Record retention

We keep selected account, payment and support records for the period needed for security, dispute handling, accounting or a local-law…

Policy changes

If a Legal term changes, we will place the revised wording where you can read it before continuing with the…

Questions about Legal and account access

These Legal answers cover the questions we expect before an Indonesian account is opened or changed. They explain what we check, how we handle records and which contact path fits each request. If your case involves a local restriction, wallet mismatch or an unclear clause, send the relevant account details through support so we can apply the policy to your situation.

Legal is our set of terms for account access, personal-data handling, cookies, payment records, security checks and policy requests. It applies to activity connected with the listed lobby, and access depends on local law. Read the notice before opening an account or continuing after a policy change.

Access is available only where local law permits. We may use your location, phone verification and account details to apply that condition. If you are in Indonesia and cannot proceed, use account support with the displayed message; we will explain the relevant access step without asking for your password.

Phone verification connects the account request to a reachable contact method and helps us reduce mistaken or unauthorised access. Complete the phone step before entering the lobby. If the code does not arrive or your number changed, contact account support and request a correction.

We may retain the payment method, reference, amount status and account match needed to reconcile a DANA or QRIS transaction. Similar records can apply to OVO, GoPay, bank transfer and virtual account routes. We do not need your wallet PIN, so never include it in a support message.

Use the privacy request path and state whether you want a copy, correction or explanation of a record. Include your registered email and the relevant date or payment reference. We confirm account control first, then respond about the request and explain any record that must remain stored.

You can ask us to correct inaccurate wording, clarify a clause or update personal details connected to the Legal policy. Send the request through account support or the privacy route, naming the section involved. We assess the request against security needs and local law before replying.

Cookies can retain a session choice, language setting or security signal on your browser. You control them through your phone or desktop browser settings. Clearing cookies may sign you out and trigger phone verification again, but it does not by itself erase account or payment records held for a stated purpose.

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